• What is your minimum order?
• What is your low price guarantee
• Can I get samples?
• Where do you ship from?
• How can I find out about the status of my order?
• What if I am not satisfied with my purchase?
• Do you offer quantity discounts?
  
• What type of payment do you accept online?
  
• What if I can’t find answers to my questions here?
• How will my order be shipped?
  
• Can I pick up my order?
  
• What is your warranty and safety policy?
  
  
  
  

Q:What is your minimum order?

A: eBottles.net has no minimum order.
Orders of less then €75 (£50) may be subject to a small order charge of €15 (£10).

Q:What is your low price guarantee?

A: Present a lower published price at the time of purchase and we will beat it!

Q: Can I get samples?

A: We do not send free samples.
You can order samples of two items at a cost of € 25 including all shipping costs (ex VAT).

We will refund €12.50 on your next order (min order of €150 ex shipping and VAT)

To place your sample request you must contact our sales department by email, fax or by phone.


Q: Where do you ship from?

A: We ship from Antwerp Belgium

Q:  How can I find out about the status of my order?

A:  You can call customer service at +32 3 828 00 36 between
the hours of  8:00 and 5:00 GMT.

Q:  What If I’m not satisfied with my purchase?

A:   All returns and exchanges are subject to a 25% restocking fee.

Q:  Can I order if I live outside Europe?

A:  For international orders, please call customer service at +32 3 828 00 36 between
the hours of  8:00 and 5:00 GMT.

Q:  Do you offer quantity discounts?

A:Yes.

*special pricing can be discussed on an individual basis, please call sales at +32 3 828 00 36

Q:  What type of payment do you accept online?

A:   We accept Visa and Mastercard.

Q:  What if I can’t find answers to my questions here?

A: You can call customer service at +32 3 828 00 36 between the
hours of   8:00 and 5:00 GMT. 
They will be able to answer any other questions you may have.

Q: How will my order be shipped?

A: Orders for customers ship from our Antwerp, Belgium warehouse. Orders are
shipped via UPS, or Common Carrier for very large orders.
Shipping and handling charges will be added to your order. Once
your online order is shipped, you will be E-mailed your tracking
number.

Q: Can I pick up my order?

A: Yes, you can pick up your order at our warehouse. Pickups can be made after your order is confirmed. Our hours for customer pick up are Fridays only between 8-12.

Q: What is your warranty policy?

A: All items sold on www.ebottles.net reflect their current standards and specifications.
Each item described herein is not necessarily suitable for every kind of use.
SELLER MAKES NO WARRANTY THAT THE GOODS DESCRIBED HEREIN ARE FIT FOR ANY PARTICULAR PURPOSE. All warranties expressed or implied, including any warranty of merchantability and fitness for a particular use, are expressly disclaimed. All goods are shipped F.O.B our plant. You should always TEST your product in the container you've selected prior to use.